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Services
Disaster Cover Direct provides two professional yet simple business continuity (disaster recovery) services. IT DIRECT covers a disaster affecting your IT such as system failure or theft. OFFICE DIRECT covers a disaster affecting your place of work such as a fire, flood, local incident or gas leak
IT DIRECT – replacement IT equipment, express-shipped to your site
The replacement equipment is despatched directly from your nearest ICM Business Continuity centre. It arrives with technical support and remains in use with you for as long as 30 days while your IT equipment is fixed. This no-nonsense service ensures your IT functionality is restored with the minimum delay and disruption to your business.
OFFICE DIRECT – a nearby, fully equipped alternative place of work
Your staff relocate to your nearest ICM Business Continuity centre. Utilise the fully equipped, professional office environment and access the IT resources covered by your Disaster Cover Direct contract. This comprehensive service can continue for up to 30 days while issues at your normal location are resolved.
Disaster Cover Direct Services
| Service | Included |
|---|---|
| 10, 20 or 30 seats (PC / telephone / desk / chair) |  |
| 2 days recovery rehearsal testing with technical support | |
| 1 x fax / 1 x photocopier / 1 x printer | |
| 512K Internet connection (with firewall) | |
| 4, 5 or 6 Intel servers | |
| 1 year affiliate membership of the Business Continuity Institute | |
| 1 day business continuity planning induction course | |
| Web-based support portal | |
| Invocation procedures manual (CD) | |
| Continuity site guide (CD) | |
| Critical document storage facilities | |
| 1 year BCI Benchmark licence to measure your BC plan against BS25999 | |
Additional Disaster Cover Direct Services
To cater for any additional requirements, we provide a full range of bolt-on services at a small additional cost. This enables your Disaster Cover Direct membership to grow and develop in line with your business. Our bolt-on services include:
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Business Continuity Add-Ons:
- Other platform server (ie. HP, SUN, ALPHA...)
- Wide area comms
- Increased telecoms bandwidth (to 1 MB)
- Additional fax/photocopier/printer
- Additional recovery rehersal testing
- Business Continuity Consultancy
- Technical Recovery Planning
- Email back-up service
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Other ICM service Add-Ons:
- Hosting
- Managed Services
- Networking
